FAQs & policies

We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, and direct bank transfer. Secure payment links are sent upon booking confirmation.

• Corporate accounts: Monthly invoicing available for approved corporate clients
• Receipts: Automated digital receipts emailed immediately after payment
• Deposits: A 20% deposit may be required for large events or stretch limousine reservations

Your deposit is applied toward your total fare. If any damages or additional charges occur during your trip, adjustments will be discussed with you accordingly.

Gratuity is not automatically included in your fare. If you would like to tip your chauffeur for exceptional service, it is always appreciated but entirely at your discretion. Tips can be added through the app or given directly to your chauffeur.

Point-to-point transfers are flat rate with no hourly minimum. For hourly or as-directed charters, the following minimums apply:

We offer three vehicle classes: Business Class, First Class, and Business Van/SUV — each featuring a selection of top-of-the-line models. Vehicle images shown during booking are illustrative only. Specific models or colors cannot be guaranteed as availability varies.

Yes. Your chauffeur will load and unload all luggage as part of our white-glove service. Please check the luggage capacity of your selected vehicle when booking to ensure all bags fit comfortably.

Yes. Wi-Fi, refreshments, custom decorations, and more are available. Simply select your preferred features during the booking process at luxoro.ca or through our app.

Yes. Wi-Fi is available across our fleet. You can select Wi-Fi and other preferred in-ride features during the booking process.

Yes. Please specify the need for a child seat and your child's age and size at the time of booking so the appropriate seat is ready for your ride.

At this time, our services operate within Canada. If you have questions about coverage near the border, please contact us at support@luxoro.ca and we will do our best to assist.

One hour before pickup, you will receive your chauffeur's name, phone number, and vehicle details (make, model, license plate) via email and SMS.

If you booked for someone else, this information is sent to the contact details provided at booking. You can also open an in-app chat with your chauffeur one hour before your ride.

Your driver will hold a sign with your first and last name.

• At the airport: After clearing passport control and collecting your baggage, your driver will meet you at the arrivals exit.
• At a hotel: Your driver will be waiting in the lobby.

No need to worry. We track all incoming flights in real time through our app, so your chauffeur will automatically adjust to your updated arrival time. You can also contact our support team at support@luxoro.ca or call/text +1 855-356-4400.

In the unlikely event your chauffeur is late, open the in-app chat to contact them directly. If you wish to cancel, you may do so via the app or website.

Contact your chauffeur directly via the in-app chat or the phone number sent to you one hour before pickup, which also includes the vehicle's make, model, and license plate.

Yes. A complimentary waiting time allowance is included with every booking to account for minor delays. The exact allowance varies by service type and will be outlined at booking. Additional waiting time beyond the allowance may be charged at our standard rate.

Yes. All Luxoro chauffeurs are fully licensed, professionally trained, and undergo thorough background checks before joining our team. We are proud members of the National Limousine Association and the Ontario Limousine Operators Association, reflecting our commitment to the highest industry standards.

Yes. We offer dedicated corporate accounts with priority booking, monthly invoicing, and a dedicated account manager.

Contact our corporate team at corporate@luxoro.ca or call +1 855-356-4400 to get started.

Yes. Wedding packages start with a 3-hour consecutive booking minimum. We offer:

• Red carpet and signage on request
• Interior decorations permitted (no glitter or confetti)
• Champagne service where local laws permit
• Coordination with your event planner on timing and logistics

For enquiries, contact us at bookings@luxoro.ca or call +1 855-356-4400.